Summary of Key Terms
A quick overview of the most important points
Age Restriction
You must be at least 18 years of age to participate on Krekaya. Access by minors is strictly prohibited.
One Account
Only one account is permitted per person. If multiple accounts are created, all of them will be closed.
Fair Transactions
All deposits and withdrawals are processed in accordance with established policies. Fraudulent transactions will not be tolerated.
Bonus Terms
Each bonus and promotion has its own wagering requirements. Withdrawals are not possible until those requirements are met.
Account Security
Keep your password and login credentials confidential. You are responsible for all activity that occurs on your account.
Finality of Decisions
Krekaya's decision is final in all dispute resolutions. However, the option to submit a complaint remains open at all times.
01 General Introduction
Krekaya is an international online gaming and Sports Betting platform serving users in Bangladesh and beyond. These Terms and Conditions ("Terms") constitute a legally binding agreement between Krekaya and any user of the platform.
By accessing, registering on, or using any service offered by Krekaya — whether through the website, mobile application, or any other channel — you are deemed to have fully accepted these Terms. If you disagree with any part of these Terms, please refrain from using the platform.
Krekaya reserves the right to update these Terms at any time. Where changes are significant, notice will be provided via the registered email address or on the platform. Continued use of the platform after any changes constitutes acceptance of the updated Terms.
Please Note
These Terms have been written in English for your convenience. However, in the event of any legal dispute, the original English version shall prevail.
02 Account Register
A valid account is required to play games or place bets on Krekaya. You must provide accurate and complete information at registration. Providing false information will result in account termination and any deposited balance may be forfeited.
- Each person may register only one account.
- Creating more than one account using the same mobile number, email address, or device is strictly prohibited.
- To update your account details, please contact the support team.
- Accounts may not be transferred or sold to any third party.
- Completing the KYC (Know Your Customer) verification process may be mandatory.
Krekaya may request additional documentation for identity verification at any time. Failure to cooperate may result in your account being temporarily suspended.
03 Age Verification
Krekaya is an adults-only gaming platform. Registration and participation by anyone under the age of 18 is strictly prohibited. You are required to provide your accurate date of birth at the time of registration.
Important Warning
If a user registers with a false age and this is later proven, all deposited funds and winnings will be forfeited.
Krekaya may request a national ID card, passport, or other government-issued documents for age verification. Withdrawals may be put on hold until the required documents are submitted.
04 Deposits & Withdrawals
Deposits and withdrawals on Krekaya are available via mobile banking and electronic wallets. All financial transactions are processed through secured channels.
| Subject | Deposit | Withdrawal |
|---|---|---|
| Minimum Amount | As per the set minimum | As per the set minimum |
| Processing Time | Instant to a few minutes | 2 to 4 hours (typically) |
| KYC Verification | Not applicable | Mandatory for first-time |
| Currency | Bangladeshi Taka (BDT) | Bangladeshi Taka (BDT) |
- Deposited funds are to be used for gaming activity only.
- Your account must be fully verified before a withdrawal can be processed.
- In cases of suspicious transactions, Krekaya may place a withdrawal on hold pending verification.
- Withdrawals to third-party accounts are not permitted.
05 Bonuses & Promotions
Krekaya's bonuses and promotional offers are provided subject to specific conditions. Each bonus carries its own wagering requirements, expiry period, and eligibility criteria.
- The welcome bonus applies to new users making their first deposit only.
- Bonus funds and real money are tracked separately.
- Wagering requirements must be met before withdrawing from a bonus balance.
- When a bonus expires, it will be automatically cancelled.
- Krekaya reserves the right to modify or cancel any promotion at any time.
- If bonus abuse is detected, the account may be suspended.
Before Claiming a Bonus
Before claiming any bonus offer, carefully read the specific terms listed on the relevant promotion page. If anything is unclear, contact the support team.
06 Fair Play Policy
All games on Krekaya operate using certified Random Number Generator (RNG) technology, ensuring every outcome is completely fair and random. Third-party auditors regularly verify our games.
- The RTP (Return to Player) for each game is displayed on its game page.
- Krekaya does not artificially interfere with the outcome of any game.
- Live Casino games are broadcast in real time and cannot be manipulated.
- Odds in Sports Betting are determined by market conditions.
07 Prohibited Activities
The following activities are strictly prohibited on the Krekaya platform. Violations may result in account closure and a report being filed with the relevant authorities.
- Playing games using bots, scripts, or automation software.
- Abusing bonuses through the use of multiple accounts.
- Using the platform for money laundering or any other illegal purpose.
- Attempting to gain unauthorized access to another user's account.
- Exploiting system vulnerabilities or bugs for an unfair advantage.
- Attempting to collude with other users to influence the outcome of a game.
- Engaging in obscene, offensive, or threatening behavior.
Disciplinary Action
Krekaya reserves the right to permanently close any account involved in the above activities and forfeit all balances without prior notice.
08 Account Closure & Suspension
Krekaya reserves the right to temporarily suspend or permanently close any account at any time and for any reason. Common grounds include:
- Violating the terms and conditions or engaging in prohibited activities.
- Failure to complete KYC or age verification.
- Extended period of inactivity (generally 12 months or more).
- Self-exclusion accepted at the user's own request.
Users may request account closure at any time. Before the account is closed, you will be given the opportunity to withdraw your verified balance, unless the closure is due to a terms violation.
09 Responsible Gaming
Krekaya believes gaming is a form of entertainment — not a source of income. We encourage all our users to play responsibly. To support this, Krekaya provides the following protective tools:
- Deposit Limit: Set daily, weekly, or monthly deposit limits.
- Loss Limit: Set a maximum loss limit for a given period before you start playing.
- Session Limit: Set a time limit on how long you play in a single session.
- Self-Exclusion: Exclude yourself from the platform temporarily or permanently.
- Cooling-Off Period: Take a temporary break.
For more information, visit our Responsible Gaming View the page.
10 Privacy & Data Protection
Krekaya is committed to protecting your personal information. The data we collect is used solely for service delivery, identity verification, and platform improvement.
- Your data is never sold to third parties.
- All data is secured with 256-bit SSL encryption.
- Your information is not shared unless required by law.
- You may request to view or delete your data at any time.
To learn more, visit our Privacy Policy View the page.
11 Right to Amend Terms & Conditions
Krekaya reserves the right to partially or fully amend these Terms and Conditions at any time. Changes take effect as soon as they are published.
- Users will be notified in advance of any significant changes.
- Continued use of the platform after any changes takes effect will be considered acceptance of the updated terms.
- The "Last Updated" date at the top of the page always reflects the current version.
12 Contact & Complaints
For any questions, complaints, or disputes, please contact Krekaya's customer support team. We generally respond within 24 hours.
- Live Chat: Available directly on the platform, 24/7.
- Email: [email protected]
- A reference number will be issued once a complaint has been submitted.
- We aim to resolve complex matters within 7 business days.
We're Here to Help
Krekaya's support team is always ready to resolve your issues quickly. Don't hesitate — reach out as soon as a problem arises.