Krekaya Privacy Policy — How We Protect Your Information

01 Introduction & Applicability

Krekaya ("we", "us", or "the Platform") takes your privacy very seriously. This Privacy Policy ("Policy") applies to all users of the Krekaya website, mobile app, and related services.

This Policy describes how Krekaya collects, stores, uses, and protects your personal information. By using the Krekaya platform, you are deemed to have accepted the terms of this Privacy Policy.

Krekaya follows international data protection practices to ensure your personal information is secure. We believe transparency and trustworthiness are the foundation of a successful platform — that is why this Privacy Policy has been written in clear, plain language.

02 What Data Is Collected

Krekaya collects various types of personal information. The amount and type of data we collect depends on how you engage with the platform.

Krekaya collects only the information that is necessary. No unnecessary or excessive data is collected.

03 How Data Is Collected

Krekaya collects information in several ways. It is our responsibility to keep you informed about each method.

• Provided directly: Information you provide directly during registration, KYC verification, or when contacting support.
• Automatically collected: Device, browser, and session data are collected automatically while you use the platform.
• Cookies & Tracking Technologies: Cookies, pixels, and similar technologies are used when you visit the website.
• From Third Parties: Relevant information may be collected from payment processors or identity verification services.
• Transaction records: Automated logs of deposits, withdrawals, and betting activity are maintained.

04 How Your Data Is Used

Krekaya uses your information only for legitimate purposes. We never use your data for anything else without your consent.

• For account creation, verification, and management.
• To process deposits, withdrawals, and financial transactions.
• To prevent fraud, money laundering, and illegal activity.
• To personalize the gaming experience and improve the platform.
• To communicate promotional offers, bonuses, and important updates.
• To enforce responsible gaming policies and monitor for signs of problem gambling.
• To meet the requirements of legal and regulatory authorities.
• To provide customer support services.

05 Who Your Data Is Shared With

Krekaya does not sell your personal information to third parties. However, limited data may be shared in specific circumstances.

• Payment Processor: Necessary information is shared with authorized payment service providers to process financial transactions.
• KYC & Verification Services: Data is shared with authorized third-party verification services for identity verification purposes.
• Legal Authorities: Information may be disclosed in response to court orders, legal investigations, or regulatory requirements.
• Game Provider: Necessary data may be shared with licensed game providers authorized to operate Live Casino or Sports Betting services.
• Technology Service Provider: Limited data is shared with trusted technology partners for platform operations and cybersecurity services.

When sharing data, krekaya always ensures that third parties adhere to the same standard of data protection.

06 Data Protection Measures

Krekaya uses industry-leading security technology to keep your information safe. Our security measures are multi-layered and continuously updated.

While krekaya strives to maintain the highest level of security, no platform can guarantee 100% security on the internet. That said, we respond swiftly to any security incident and notify all affected users.

You also play a role in keeping your account secure — use a strong password, always log out, and never share your password with anyone.

07 Cookies & Tracking Technologies

Krekaya uses cookies and similar tracking technologies on its website and app. These technologies help improve your experience and analyze platform performance.

You can disable cookies through your browser settings. However, disabling certain essential cookies may affect the functionality of some platform features.

08 Data Retention Period

Krekaya retains your information only for as long as necessary. Retention periods depend on the type of data and applicable legal requirements.

• Account Information: For the duration the account remains active and a minimum of 5 years after closure (as required by law).
• Financial Transaction Records: Generally 5 to 7 years under applicable law.
• KYC Documents: Up to 5 years after account closure, as required by regulatory rules.
• Communication records: Support-related communications are typically retained for up to 2 years.
• Marketing Information: Deleted immediately upon withdrawal of consent.

Once the retention period expires, data is securely deleted or irreversibly anonymized.

09 Your Rights

Krekaya believes you should have full control over your data. Under international data protection law, you have the following rights:

• Right to Access Your Data: You can find out at any time what information Krekaya holds about you.
• Right to rectification: You can request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Object to Processing: You may opt out of your data being used for marketing purposes.
• Right to Data Portability: You can request a copy of your information.
• Right to withdraw consent: You can opt out of marketing communications at any time.

10 Minor Protection

Krekaya is a responsible platform that takes child protection seriously. Our services are strictly for individuals aged 18 and above.

• Krekaya never knowingly collects information from minors.
• If we discover that a minor is using our services, we will immediately close their account and delete all stored information.
• If parents believe their child has registered on our platform without authorization, they can contact our Support team for immediate action.
• We run responsible gaming education and support programs to help younger users understand the risks involved.

11 Policy Changes

Krekaya reserves the right to update this Privacy Policy at any time. Changes are generally made to meet legal requirements or to improve the platform.

For significant changes: We will send advance notice to your registered email address at least 30 days before any changes take effect. Minor corrections or clarifications may be updated immediately.

Continued use of the platform after a policy change will be considered acceptance of the updated policy.

12 Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, or if you wish to exercise your rights regarding your information, please get in touch with us.

We will endeavor to respond to your request within 30 days of receipt. Complex requests may require additional time.